Frequently Asked Questions

Q: How does Moo & Co Designs ship their products, and what shipping options are available?

A: Moo & Co Designs ships all products using Royal Mail Tracked 48, ensuring reliable and timely delivery. This service typically delivers within 2-3 working days from dispatch and provides tracking features, enabling customers to monitor their order's progress in real-time. As an online store dedicated to quality and customer satisfaction, we meticulously pack each item to ensure it reaches you in perfect condition. Our shipping process not only prioritises speed and reliability but also offers the added benefit of tracking, so you can stay updated on your purchase every step of the way.
Q: How quickly will my order be processed and shipped at Moo & Co Designs?

A: At Moo & Co Designs, we know the anticipation is real—who doesn’t love some fresh, fabulous goodies? That’s why we hustle hard to get your orders moo-ving within 2-3 business days. As soon as your package takes off, you’ll get a confirmation email with tracking details, so you can obsessively watch it make its way to you. Most orders arrive at your doorstep promptly, ensuring you can enjoy our unique products without long waits but if it’s a peak season or a sale, we might need a little extra time to wrangle the herd.
Q: How does Moo & Co Designs handle order processing and shipping?

A: At Moo & Co Designs, we believe in fair play—no VIP lanes, no favoritism, just pure, unfiltered moo-gic. Every order is created in numerical order, no matter its value—because fairness is the name of the game! Our dedicated team hustles to process each order within 2-3 business days. Once your order is ready to ship, you'll receive a confirmation email containing all the tracking information you need. From there, your moo-gic-packed package is off to the races, on its way to you!
Q: What should I do if I receive a damaged item from Moo & Co Designs?

A: Oh no! That’s not the kind of Moo & Co magic we aim for. If your order has arrived damaged, don’t worry—we’ve got you! Here’s what to do: - ✅ Snap Some Pics – We need clear photos showing the damage to assess the issue. - ✅ Include Your Order Number – Help us track down your order quickly! - ✅ Act Fast! – Please email us at moo.codesigns@yahoo.com within 48 hours of receiving your order with the photos and your order number. We'll work quickly to resolve the issue and bring back the Moo & Co magic!